FAQ/Policies

 

 

Payment:

I accept credit card and PayPal payments. 

Payment must be made in full and have cleared before the item is shipped. If you are having any issues with Payment please do not hesitate to contact me and I will assist you in any way that I can.

Shipping:

I endeavor to ship on the next business day following the purchase.

I ship to the address provided as the "shipping address" at checkout. PLEASE MAKE SURE THE INFORMATION IS ENTERED CORRECTLY to ensure accurate delivery of the pieces. If you realize you made an error in your address, please contact me as quickly as possible. 

IMPORTANT: If the post office returns a parcel to me unopened, by no mistake of my own (marked "return to sender","moved- address unknown" etc. ) a refund will be issued & the item(s) resold. 

An email will be sent to you with a tracking number for tracking.

Customs Fees:

All imported goods have to go through your country's customs department, and are subject to customs fees. Customs fees are taxes levied by your government on imported goods. The amount you're charged is decided by your government, and 100% of the money from those fees goes directly to your government. I have absolutely no control in this manner.

Some places (EU, I'm looking at you!) have exorbitant customs fees, so it's good to keep this in mind when you're shopping online. Some people have had to pay fees as high as 30% of the original cost of the item. It's pretty crazy.

I cannot alter the price of an item or mark it as a gift for you to avoid customs fees. It is mail fraud to falsify a customs form, and that carries a penalty of up to $10,000 fine and 5 years imprisonment. 

(13 U.S.C. § 305 : US Code - Section 305: Penalties for unlawful export information)

Refunds or Exchanges:

If you are unhappy for any reason, please contact me within one week of receiving your order. 

info@xxyxxyart.com

Customers with items that are lost or damaged, please email me an image of the broken item if possible.

If the item is unbroken, the item must be returned in its original, undamaged condition within 30 days, (90 days for international customers) before a refund will be issued. I do not offer reimbursements for return shipping or customs fees. 

Return the item to:

xxyxxy pedersen
PO Box 1809
Borrego Springs, CA 92004

If you would rather have a different item than a refund, email me and we can work it out.

Age Restrictions:

My items are intended for adult collectors. Though cute, they are not meant for small children, as they're a choking hazard, and broken pieces may be sharp enough to cause injury. Please gift responsibly for the safety of your loved ones.

Product Care:

These pieces should be handled with care. Avoid wearing in highly chlorinated water. Please remove the necklace before bed to avoid damaging the piece while you're sleeping. 

Because gold is a soft metal, and only a thin layer is painted on the ceramic, care must be taken to preserve the life of the gold. Pieces with gold should be treated like fine china. Avoid contact with abrasive materials or chemicals. If you're like me and tend to fidget with your jewelry, avoid prolonged fidgeting with the golden areas. 

To clean: gently polish with a soft jewelry cloth. Do not scrub.

Materials:

I use ceramic clay, non-leaded glaze, and occasionally rare metal (gold), or rainbow effect overglaze. The the little wire loops embedded into the pendants are nichrome, an alloy able to withstand extremely high temperatures.