New International Shipping Policies

Unfortunately, international shipping has suffered from shipping delays and losses due to the pandemic. Having run an analysis of delay and loss rates for all international orders this year, I have come up with the following changes to my policies that will allow me to account for these issues in a way that is fair to everyone:

  1. I will only provide a refund for lost shipments after 90 days from the shipment date. This is to ensure that the package has every opportunity to work it's way through the mail system.
  2. I can no longer combine multiple international orders into one shipment. This is to mitigate the frustration and expense of lost packages, ensuring that if a package is lost it only impacts a single order.

You can see the full shipping policies here!